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 Speaker Profile

Alan Ramias
Partner, Performance Design Lab (PDL).

Alan Ramias is a Partner of the Performance Design Lab (PDL). PDL is a consulting and training organization with decades of experience in applying BPM and performance improvement. The founder of PDL was the late Dr. Geary Rummler who co-authored the book Improving Performance: How to Manage the White Space on the Organization Chart, which helped trigger the process improvement/reengineering movement. Alan and his partners continue to evolve and expand the theory base and methodologies introduced in Improving Performance to include breakthrough approaches to management systems, measurement, strategy, and organization structure design and implementation. Alan has consulted with dozens of companies on performance management and measurement, helping to install effective, practical process management and measurement systems.

Alan started in this kind of work at Motorola, where he worked for ten years as an internal consultant. He was a member of the team that founded Motorola University, and was the first person to introduce Geary Rummler’s pioneering concepts in process improvement and management to business units within Motorola. Alan co- led with Rummler the first groundbreaking projects in process improvement that eventually was packaged as Six Sigma and helped Motorola win the first Malcolm Baldrige Award in 1988.

Alan joined The Rummler-Brache Group in 1991, and was a project leader at companies like Shell, Hewlett-Packard, 3M, Citibank, Motorola, Steelcase, Citgo, Hermann Miller, Louisiana-Pacific, and Bank One. He became a partner and Managing Director of Consulting Services at RBG, and was responsible for selecting, training and overseeing RBG’s consultant teams.

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Metrics and Process Management

This workshop is designed to provide participants with a practical and time-tested methodology and toolset for creating and implementing a successful process measurement and management system. Starting with a review of the many things that can go wrong in creating metrics, dashboards and the other popular artifacts of the measurement industry, I share hard-earned knowledge of how to design metrics that measure what they’re supposed to, link process performance to organizational goals, and provide useful information for guiding executive decision-making, troubleshooting and continuous improvement.

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6-Hour Virtual Seminar on Process Modeling

This webinar is designed to present practitioners with the tools and techniques for documenting business processes, with ample opportunity to practice through case studies and application. Participants will be provided with a framework to establish a common understanding of the components of a process and the variables that impact process performance. This course will present:

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Choosing an Improvement Methodology

There are so many tools and methods for process improvement, technology design and project management that it's easy to not only get confused but to make major mistakes in designing and managing improvement efforts by adopting a patchwork approach. This session makes the argument for identifying and using a proven, highly structured methodology.

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