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6-Hour Virtual Seminar on Process Modeling

Training Options

  •   Duration: 6 Hours  
  • Recorded Access recorded version only for one participant; unlimited viewing for 6 months ( Access information will be emailed 24 hours after the completion of live webinar)
    Price: US$845.00
  • Refund Policy


This webinar is designed to present practitioners with the tools and techniques for documenting business processes, with ample opportunity to practice through case studies and application. Participants will be provided with a framework to establish a common understanding of the components of a process and the variables that impact process performance. This course will present:

  • An organizing architecture for creating, presenting, and maintaining a library of business process models
  • Tools and instructions for documenting business processes, including how to obtain process information, format and depict processes in the form of process maps and supporting documents
  • Tools and instructions for creating high-level systems views of an organization
  • A model for a process documentation management program
  • The basis for establishing a formal process documentation standard

Why should you attend: In many IT organizations, business analysts are expected to be able to model business processes but their traditional education does not include training in the necessary tools and methods.

There are a lot of process modeling software packages in the market that promise to take all the worry and work out of process modeling but as with most technology, if you don’t know the basic concepts and tools, you cannot maximize your use of the software.

Getting the details of a process wrong can make customers unhappy and suspicious of your abilities even though you may have a high degree of expertise in software development. Process modeling can be an Achilles Heel for business analysts.

Areas Covered in the Session:

Process Fundamentals
  • Uses of Process Documentation
  • Value Creation Architecture
  • Process Documentation Hierarchy
  • Super System Mapping
  • Value-Resource Relationship Mapping
  • Business Process Frameworks
  • Value Creation Processes
  • Contributing Processes
  • Management Processes
Process Documentation Guidelines
  • Collecting Process Information
    • Leveraging existing documentation
    • Interviewing
    • Observation
  • Process Profiles
  • Creating Process Maps
  • Business Process Modeling Notation (BPMN)
  • Modeling Process Variations
  • Detailed Process Documentation
    • Process Based Procedures
    • Process Based Use Cases
  • Supporting Documentation
    • Metrics
    • Roles and Responsibilities
    • Process Enablers
      • Applications, Tools and Interfaces
      • Knowledge Requirements
      • Policies and Declarations
      • Participants Profiles
Process Documentation Management
  • Requirements for a robust Process Documentation Management Program
  • Review of the Process Documentation Lifecycle
    • Plan
    • Create/Update
    • Approve
    • Store & Manage
    • Utilize & Feedback
  • Review of the benefits of effective Process Documentation Management
Applications for Process Documentation
  • Integration/Acquisitions
  • Process Improvement Projects
  • Job Definition
  • Training and Development
  • Controls
  • Technology Projects

Who Will Benefit: Anyone responsible for creating or managing business process models, including:
  • Business Analysts
  • BPM Specialists
  • Process Managers
  • Technology developers charged with process modeling creation or usage
Alan Ramias is a Partner of the Performance Design Lab (PDL). PDL is a consulting and training organization with decades of experience in applying BPM and performance improvement. The founder of PDL was the late Dr. Geary Rummler who co-authored the book Improving Performance: How to Manage the White Space on the Organization Chart, which helped trigger the process improvement/reengineering movement. Alan and his partners continue to evolve and expand the theory base and methodologies introduced in Improving Performance to include breakthrough approaches to management systems, measurement, strategy, and organization structure design and implementation. Alan has consulted with dozens of companies on performance management and measurement, helping to install effective, practical process management and measurement systems.

Alan started in this kind of work at Motorola, where he worked for ten years as an internal consultant. He was a member of the team that founded Motorola University, and was the first person to introduce Geary Rummler’s pioneering concepts in process improvement and management to business units within Motorola. Alan co- led with Rummler the first groundbreaking projects in process improvement that eventually was packaged as Six Sigma and helped Motorola win the first Malcolm Baldrige Award in 1988.

Alan joined The Rummler-Brache Group in 1991, and was a project leader at companies like Shell, Hewlett-Packard, 3M, Citibank, Motorola, Steelcase, Citgo, Hermann Miller, Louisiana-Pacific, and Bank One. He became a partner and Managing Director of Consulting Services at RBG, and was responsible for selecting, training and overseeing RBG’s consultant teams.

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